Terms and Conditions

1. Acceptance

1.1 By paying the Course Fees, the Participant agrees to these terms and conditions for participation in the Program.

2. Definitions

Program means the Nerve Locks being an innovative program to relieve sufferers of their neuromuscular body pains.

NL means True Journey Pty Ltd A.C.N 676 337 134 trading as Nerve Locks, being the provider of the Program.

Course Materials means the information and course ware provided by NL as part of the Program and whether provided in electronic form or in hard copy.

Course Fees mean the fees paid by the Participant to NL for the right to participate in the Program.

Participant means you, the individual participating in the Program.

Confidential Information means information provided by one party to the other in written, graphic, recorded, machine readable or other form as a consequence of the Participant engaging in the Program including, without limitation the Course Material and personal information relating to the Participant but does not include information in the public domain other than through the default of the party disclosing the information, information required to be disclosed by any Court or regulatory authority, or any information already in the possession or control of the disclosing party.

Website means the Nerve Locks website which promotes the Program, amongst other things.

GST means the goods and services tax as provided for under the A New Tax System (Goods and Services Tax) Act 1999 as amended or replaced from time to time and any associated or subordinate legislation.

3. Program Fees

3.1 The Course Fees are as set out on the Website or otherwise advised to the Participant prior to enrolling in the Program.

3.2 Unless otherwise specified the Course Fees are inclusive of GST and/or other local taxes where applicable.

3.3 Course Fees are debited from your credit / debit card at the time of enrolment in the Program. Course Fees must be paid in full prior to accessing the Course Materials.

3.4 Any fees charged by your debit / credit card provider in connection with the payment of the Course Fees are to the Participants own account and NL shall bear no responsibility for same.

3.5 No cooling off period applies in respect of the payment of Course Fees and, once paid, the Course Fees are not recoverable by the Participant in whole or in part. Without limitation NL does not provide refunds in respect of the program. The Participant acknowledges that the upfront, monthly or annual Course Fees are payable whether or not the Participant completes the Program.

4. Program Access

4.1 Course Materials will, unless other determined by NL, be supplied in an online environment and be available for viewing online only.

4.2 The Course Materials will include training videos. The initial training video will be provided within 7 days of payment of the Program Fees and thereafter, as determined from time to time by NL.

4.3 The Course Materials may be subject to change by NL.

4.4 NL may, in its absolute discretion, vary the length of the Program and the intervals during which Course Materials are provided to the Participant.

5. Obligations of NL

5.1 NL will provide the Program Materials in a timely manner.

6. Participant Acknowledgement

6.1 The Participant acknowledges:

(a) the Course Materials include repetitive exercises and other therapies;

(b) the success or otherwise of the Participants engagement in the Program will be affected by the commitment shown by the Participant to implement the prescribed exercises and therapies by the Participants physical reaction to same; and

6.2 Access to the Program, including members only area, will continue until a participant cancels their membership in the member area, an email is received by NL from the participant asking to cancel their membership or payment has not been received when requested by the NL payment platforms Stripe or PayPal.

6.3. By engaging in the Program, the Participant may disclose personal information to NL about the Participants health. The Participant consents to NL collecting such information and holding it in accordance with its Privacy Policy.

7. Intellectual Property

7.1 The content of the Course Materials includes copyright and other intellectual property rights and such rights and the content of the Course Materials remain the property of NL or the third parties identified as the intellectual property right owners in the Course Materials. The Participant must not reproduce any part of the Course Materials without the prior written consent of NL.

7.2 Without limiting clause 7.1, the Participant must not:

(a) remove any copyright or other notice of NL or any third party which is located in the Course Materials;

(b) modify, adapt, merge, translate, disassemble, decompile, or reverse engineer any software forming part of the Program;

(d) record on video or digital or audio tape or relay by any other means the Course Materials;

(e) copy, modify, reproduce, republish, sub-licence, sell, upload, broadcast, post, transmit or distribute any of the Course Materials without prior written permission.

7.3 Without limiting clause 9, a breach by the Participant of this clause shall allow NL to immediately terminate the Participants engagement in the Program and cease any further Course Materials.

7.4 In consideration of payment of the Course Fees, NL grants to the Participant a limited, non-transferable, non-exclusive licence to use the Course Materials for the sole purpose of completing the Program.

8. Participants Obligations

8.1 Participants in the Program are required to:

(a) ensure that all information provided to NL is current and accurate;

(b) set up a log in and password to facilitate access to the Program membership area;

(c) advise NL in a timely manner of any difficulties the Participant experiences with the Course Materials or any other aspect of the Program or the rights granted in favour of the Participant pursuant to these terms and conditions; and

(d) conduct themselves civilly and respectfully at all times and not, under any circumstances, use abusive language or harass NL staff. NL reserves the right to determine, in its sole discretion, what constitutes abusive language and harassment.

8.2 Where any exercise regime recommended to the Participant as part of the Program results in pain or unusual discomfort of any kind, the Participant should immediately cease undertaking that exercise or those exercises, seek appropriate medical advice and assistance and promptly advise NL of the issue that has arisen.

9. Termination

9.1 NL shall be entitled to terminate agreement with the Participant and cease to provide the Program if the Participant:

(a) fails to pay Course Fees when due;

(b) acts in an aggressive, bullying, offensive, threatening or harassing manner towards an employ of NL or any other Participant in the Program;

(d) breaches the intellectual property rights of NL in any manner referred to in clause 7;

(e) otherwise materially breaches these terms and conditions.

10. Confidentiality

10.1 Each party shall keep the other party’s Confidential Information strictly confidential and not use it otherwise than for the purposes of these terms and conditions, and shall return it on demand and not retain copies of it.

10.2 Either party may disclose Confidential Information to its legal or medical or other professional advisors for the purposes of obtaining advice from them.

10.3 This clause shall continue notwithstanding the expiry or termination of the Participant’s participation in the Program.

11. Liability Limitation

11.1 NL shall not be liable for any loss or damage to, or failure to deliver, or delay in delivery or the misdelivery of Course Materials or any other services or goods provided under these terms and conditions howsoever caused and irrespective of the circumstances in which such loss, damage, failure to deliver, delay in delivery or misdelivery may have occurred and notwithstanding that same may have been due to or as a result of any breach of these terms and conditions or by the negligence or wilful act or omission or misconduct on the part of NL or any of its servants or agents or any other person.

11.2 This exclusion of liability extends to include damage to any person, property or thing damaged during or in the course of the provision of the Course Materials and to any indirect or consequential loss arising from such loss, damage or injury or from the failure to deliver, delay in delivery or misdelivery of the Course Materials.

11.3 All the rights, exclusions and limitations of liability in these terms and conditions shall continue to have full force and effect notwithstanding any breach of these terms and conditions by NL or any person entitled to the benefit of such provisions.

11.4 Notwithstanding the foregoing, where legislation implies in these terms and conditions any warranty, and that legislation prohibits provisions in a contract modifying or excluding the application of or exercise of or liability under such condition or warranty, the condition or warranty shall deemed to be included in these terms. However, the liability of NL for breach of any such condition or warranty shall be limited to one or more of the following in the sole and absolute discretion of NL:

(a) supplying the services under the Program again; or

(b) payment of the costs of having such services supplied again.

12. Assignment

12.1 Any rights provided to a Participant under these terms and conditions are personal and cannot be transferred or assigned to any other person. NL shall be entitled to assign its rights under these terms and conditions to any nominated third party without prior notice to you.

13. Entire Agreement

13.1 These terms and conditions represent, subject to express written agreement to the contrary, the entire agreement between the parties and supersedes any prior agreements or arrangements, whether written or oral. The Participant confirms that it has not relied on any representations in entering into these terms and conditions.

14. Force Majeure

14.1 NL shall not be liable to the Participant for any breach of its obligations under these terms and conditions arising from causes beyond its reasonable control including but not limited to fires, floods, earthquakes, terrorism, criminal sabotage, delay caused by transport or infrastructure disputes, Government edict, regulation or acts of God.

15. Notices

15.1 Any notice required to be given by one party to these terms and conditions to the other may be given in writing and delivered personally, posted to the address last notified by the other party, sent by facsimile to the facsimile number last notified to the other party or sent by electronic communication to the email address last notified to the other party. A notice so delivered will be deemed to have been received by the other party:

(a) upon receipt of the written notice delivered personally;

(b) at the time when in the ordinary course of postage it should have been delivered;

(d) if sent by electronic communication immediately after transmission unless the sender receives a notice of non-delivery or delayed delivery.

If notice by facsimile or electronic communication is sent on a non-business day or after 4:00pm on a business day, it shall be deemed received at 9:00am on the next following business day.

16. GST

16.1 To the extent that a supply of services provided by NL, or any other supply made under or pursuant to these terms, is a taxable supply as defined in the A New Tax System (Goods and Services Tax) Act 1999 (Cth), NL will be entitled to increase its price in respect of the supply it makes by the amount of GST payable on the supply.

17. Privacy

17.1 A Participant’s personal information will only be used by NL to provide the Program as contemplated by these terms and conditions. NL’s privacy statement is to be found on its website. By the act of entering into an agreement with NL the Participant acknowledges having read and accepted the terms of NL’s privacy statement.

18. Jurisdiction

18.1 This agreement is subject to the laws of the State of Queensland and the Commonwealth of Australia and the parties submit to the exclusive jurisdiction of the Courts of that State in connection with any dispute hereunder.

18.2 The parties agree that any monies payable hereunder shall be payable to NL’s nominated account in Brisbane, Australia or any other account nominated by NL from time to time.

19. Money Back Guarantee

19.1 At NL we stand behind the effectiveness and quality of our courses. We are confident that you will see tangible results and experience the benefits of our program. Therefore, we offer a 100% Money Back Guarantee to all our valued customers. Below are the terms of our guarantee:

(a) Commitment Period: You must fully engage in the exercises in the course for a minimum of 90 days from the date of purchase to qualify for the guarantee;

(b) Completion of Course: You must complete all lessons and follow the instructions provided in the course without deviation;

(c) Documentation: You must keep a record of your progress throughout the 90-day period and any other relevant documentation as specified in the course materials;

(d) Contacting Support: If you have any questions or concerns during the course, you must reach out to our customer support team for assistance. We are here to help you succeed;

(e) Dissatisfaction: If, after completing the full course for a 90-day period and following all the guidelines, you are not satisfied with the results, you may request a refund by contacting our support team within 10 days of completion of the course; and

(f) Refund Process: Upon receiving your refund request, we may ask for proof of your efforts and results. Once verified, we will initiate a refund of your purchase price minus any applicable processing fees, to the original method of payment;

19.2 We are committed to providing high quality education to support your success and satisfaction. With our 100% Money Back Guarantee, you can enrol in our online courses with confidence. For any further inquiries or assistance, please don't hesitate to contact our customer support team via our email: [email protected].

Terms and Conditions

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